PASSENGER POINTERS
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SeatbeltsList Item 1
Clallam Connect requires all passengers to wear seat belts.
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Driver Assistance:List Item 2
Clallam Connect provides door-to-door service. Our drivers will assist passengers when necessary. For additional care and assistance, the passengers must have a personal care assistant ("PCA"). Drivers are not allowed beyond the threshold of clients' homes.
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Carry-on Items and Carts:List Item 3
Carry-on items are limited to 4, 10-pound grocery bags per registered passenger. Drivers are more than happy to assist with carry-on items; however, drivers are not allowed past the threshold of the home. Carts must be collapsible. Wagons are not permitted.
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Accessing Properties:List Item 4
Clallam Connect requires an obstruction-free approach that is paved (no grass, mud, or deep gravel) and sufficient turn-around area for CTS vehicles. Alternate pick-up and drop-off locations may be established because of obstructed driveways, turnarounds, or other safety concerns.
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Mobility Devices:
Wheelchair and customer combined maximum weight must not exceed 800 pounds. Wheelchairs need to be within these dimensions to fit our lifts; 51" long by 34" wide by 51" in height and cannot be in a reclined position. Footrests are strongly recommended for your safety. "Geri-Chairs" are not an acceptable mobility device for transportation.
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Medical Devices:
Portable oxygen must be carried or secured to a mobility device.
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Food and Drink:
Passengers may not consume food or beverages on CTS vehicles.
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No-Smoking:
Smoking is prohibited on all Clallam Transit vehicles. Clallam Transit facilities have designated smoking areas.
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Lost and Found:
If you lost an article on the bus, you are asked to call the office at 360-452-4511, press 1. If you find an article on the bus, you are asked to give it to the driver or deliver to the CTS Administration Office at 830 West Lauridsen Bouldevard, Port Angeles, Washington, 98363, Monday through Friday between 8:00 a.m. and 5:00 p.m.
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Pets:
Pets must be placed in a secured pet container with a lid and not restrict the bus space for other passengers. Service animals are welcome. Aggressive animals are not permitted.
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Services Animals:
Service animals are welcome, subject to the provisions of the Clallam Transit Americans with Disabilities Act Policy.
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Change of Address:
Clients are required to inform Clallam Connect when there is a change of address. Please contact the office at 360-452-4511, option 1.
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Personal Attire:
Shoes must be worn (unless qualifying disability prevents doing so).
Administration/Lost & Found
- Mon - Fri
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- Sat - Sun
- Closed
Visit us:
830 West Lauridsen Boulevard
Port Angeles, Washington 98363
Route Information
- Mon - Sat
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- Sunday
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Call us:
360-452-4511
800-858-3747 Toll free
888-417-5445 TTY
TITLE VI NOTICE
It is the policy of Clallam Transit System to assure that no person shall, on the grounds of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, be excluded from participation in, be denied the benefits of, or otherwise be discriminated against under any of its programs and activities. Clallam Transit grants all persons equal access to its transportation services and facilities.
Any person who believes their Title VI protections have been violated may file a complaint with the Clallam Transit Operations Manager, designated as the Title VI Officer, within 180 days of the alleged act of discrimination.
Click
HERE
for the complete text of Clallam Transit’s Title VI Program, which includes the procedure to file a complaint with the Title VI Officer. Click
HERE to download a Title VI Complaint form.
ACCESSIBILITY
You may request a public accommodation to access Clallam Transit programs, services, facilities, and activities, as well as to request access to any content on our website or our printed materials in alternative formats. To make an accommodation request, please contact us at info@clallamtransit.com or 360-452-4511 or TTY 888-417-5445 and allow three business days to review and respond to your request.
PUBLIC COMMENT
The public and customers of CTS are a fundamental aspect of our business and as such, your feedback is crucial to the growth and development of the agency. CTS is open to hearing all comments, including complaints, suggestions, concerns, or commendations. Click HERE for more information.
WEBSITE TRANSLATIONS
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