Clallam Connect
Reservations and Cancellations: Call 360-452-4511 opt. 1
Clallam Transit System's (CTS) paratransit services are referred to as "Clallam Connect". Clallam Connect provides door-to-door service with assistance for elderly and disabled persons within Clallam County. CTS adopted the Americans with Disabilities Act Policy to provide information on how its services, programs, facilities, and communications are readily accessible and usable to persons with disabilities to the maximum extent possible.
Application Process
Download the Clallam Connect Application, which includes the licensed medical provider verification form required to verify disability status. You may also call Clallam Connect to have an application mailed to you. If you are 80 years of age or older you must complete an application but are not required to complete the licensed medical provider verification form.
Applications can be emailed to clallamconnect@clallamtransit.com or mailed/delivered in person to 830 West Lauridsen Boulevard, Port Angeles, Washington 98363.
Clallam Connect will respond within 14 days of receiving a fully completed application. If you have not received an answer within 21 days, you will be treated as eligible and provided services until an answer is received. You may appeal the denial of service in accordance with the eligibility appeals process.
Eligibility
Presence of a disability or a disabling health condition by itself does not automatically make a person eligible for Clallam Connect service. The ability to ride Clallam Transit buses is the basis for eligibility. Applications will be reviewed by Clallam Connect based on one of the following eligibility qualifications.
- Unable to board, ride, or exit a lift-equipped bus without assistance.
- Needs to use a lift but it cannot be deployed safely at a bus stop.
- Has a disability that prevents travel to and from a bus stop under certain conditions and are certified to use Clallam Connect.
Categories of Eligibility: Your eligibility may be classified as conditional, unconditional, or temporary. These categories are defined and mandated by the ADA regulations.
Category 1: Unconditional - A person with a disability who cannot independently ride transit.
Category 2: Conditional - Prevented by disability or combination of disability or combination of disability and architectural barriers from getting to the boarding area.
Category 3: Temporary - Prevented from using fixed route during a certain period of time.
Age 80 or Over: In addition to the above categories, Clallam Transit's policy also provides that if you are 80 years of age and older, you automatically qualify as eligible to ride Clallam Connect service. You still must complete an application for for service.
Reservations
Please be ready to provide the following information to the customer service representative when you call:
- Last name, then first name
- Purpose of ride (if for a doctor's appointment provide the name of the doctor and the suite number - no personal medical information needed)
- Pickup address
- Destination address (including building name and specific drop-off and pickup information. Be aware of operating hours at the destination so a client does not have to wait outside the building.)
- Telephone number at destination
- Appointment time or preferred pickup time and date
- Return ride pickup time request
- Will a personal care attendant (PCA) be traveling with the client?
- Will a companion, other than a PCA, be traveling with the client?
- Will the client be traveling in a wheelchair? If yes, describe the wheelchair or other mobility assistance device(s).
Please Note:
- Trips can be scheduled 1-7 days in advance during office hours Monday-Saturday 8:00 a.m. to 4:00 p.m. Next-day service reservations must be made by 4 p.m. the previous day. Voicemail available after-hours and on Sunday/holidays.
- All trip reservations are made with a 30 minute pickup window. The bus may arrive 15 minutes before or 15 minutes after the scheduled pickup time. Buses that arrive within the pickup window will wait no more than 5 minutes for a client that is not ready.
- Clients should be ready and waiting just inside the most exterior door of the pickup address. If the pickup address is a large facility with many entrances, you must specify the exact location when the reservation is made.
- Traffic conditions or other unexpected events can delay a pickup. If the bus has not arrived by the end of the 30 minute pickup window, call our office at 360-452-4511 option 1.
Quick Links
General Information
Accessing Properties
Clallam Connect requires an obstruction-free approach that is paved (no grass, mud, or deep gravel) and sufficient turn-around area for CTS vehicles. Alternate pick-up and drop-off locations may be established because of obstructions or safety concerns.
Client Updates
Clients are required to inform Clallam Connect when there is a change of address or other update.
Complaint Procedure
Complaint ProcedureThe CTS Customer Complaint Procedure has been established to ensure that riders of the system have an easy and accessible way to provide feedback to the agency. CTS is open to hearing any customer feedback including complaints, comments, suggestions, concerns or commendations.
Driver Assistance
Clallam Connect provides door-to-door service. Our drivers assist clients when necessary. For additional care and assistance, the client must have a Personal Care Assistant (PCA). Drivers are not allowed beyond the threshold of client's homes.
Eligibility Appeals Process
Eligibility Appeals ProcessIf you disagree with the determination of conditional eligibility or denial of eligibility, you may file an appeal in within 60 calendar days of the date of the denial stated on the letter of denial. You are encouraged to use the Clallam Connect ADA Eligibility Determination Appeal Request Form as it may include any additional information supporting your eligibility for paratransit services, but this is not required.
Lost & Found
Lost and Found InformationPassengers who find an item on the bus are asked to give it to the driver. If you lose an item please call the office. Visit our Lost and Found page for more information about picking up items.
Mobility Devices
Wheelchair and customer combined maximum weight must not exceed 800 pounds. Wheelchairs must be within these dimensions to fit our lifts:
51" long by 34" wide and cannot be in reclined position. Foot rests are strongly recommended for your safety.
Please note:
- Portable oxygen must be carried or secured to a mobility device.
- "Geri-Chairs" are not an acceptable mobility device for transportation.
- Carts must be collapsible. Wagons are not permitted.
No-shows and Cancellations
Trip cancellations must be made at least three hours before a scheduled pickup time for the West end of the county, and two hours before the scheduled pickup for Port Angeles and Sequim.
Please leave a voicemail if you call to cancel after-hours.
Failure to cancel will result in a "no-show". A suspension of service may result for clients who accumulate a substantial number of no-shows.
Other Contact Numbers
- 360-452-4511 option 1 (regular number)
- 1-800-858-3747 option 1 (TTY)
- 1-888-417-5445 (toll free)
- Emergency Reservations: 360-460-3757 (only answered when regular phone service is unavailable due to an outage)
Passenger Conduct
Rules of Conduct- Shoes must be worn (unless qualifying disability prevents doing so.)
- Clallam Connect requires all passengers to wear seat belts.
- Carry-on items are limited to four 10-pound grocery bags per registered client. Drivers are more than happy to assist with carry-on items, however, they are not allowed past the threshold of the home.
Reasonable Modifications
Reasonable modifications to the provisions of services requested by persons with a disability will be made, unless the request meets one of the four situations:
- Granting the request would fundamentally alter the nature of Clallam Transit’s services, programs, or activities.
- Granting the request would create a direct threat to the health or safety of others.
- Without the requested modification, the individual with a disability is able to fully use the service.
- Granting the request would cause an undue financial or administrative burden.
Requests for reasonable modifications should be made to Clallam Transit by email to info@clallamtransit.com or by calling 360-452-4511 and providing the explanation of the modification needed.
Service Hours & Holidays
More InformationClallam Connect operates Monday through Saturday with hours based on the CTS regular fixed-route schedule.
Holidays
Buses do no operate on the following holidays: New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
What is the difference between Clallam Connect and Paratransit Services?
Clallam Connect is Clallam Transit System's paratransit service that only operates within Clallam County and requires an application to ride.
Paratransit Services is a private nonprofit corporation based in Bremerton, Washington that has a contract with Washington Healthcare Authority to provide and arrange Medicaid transportation. Learn More: www.wanemt.com.
Administration/Lost & Found
- Mon - Fri
- -
- Sat - Sun
- Closed
Visit us:
830 West Lauridsen Boulevard
Port Angeles, Washington 98363
Route Information
- Mon - Sat
- -
- Sunday
- -
Call us:
360-452-4511
800-858-3747 Toll free
888-417-5445 TTY
TITLE VI NOTICE
It is the policy of Clallam Transit System to assure that no person shall, on the grounds of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, be excluded from participation in, be denied the benefits of, or otherwise be discriminated against under any of its programs and activities. Clallam Transit grants all persons equal access to its transportation services and facilities.
Any person who believes their Title VI protections have been violated may file a complaint with the Clallam Transit Operations Manager, designated as the Title VI Officer, within 180 days of the alleged act of discrimination.
Click
HERE
for the complete text of Clallam Transit’s Title VI Program, which includes the procedure to file a complaint with the Title VI Officer.
ACCESSIBILITY
You may request a public accommodation to access Clallam Transit programs, services, facilities, and activities, as well as to request access to any content on our website or our printed materials in alternative formats. To make an accommodation request, please contact us at info@clallamtransit.com or 360-452-4511 or TTY 888-417-5445 and allow three business days to review and respond to your request.
PUBLIC COMMENT
The public and customers of CTS are a fundamental aspect of our business and as such, your feedback is crucial to the growth and development of the agency. CTS is open to hearing all comments, including complaints, suggestions, concerns, or commendations. Click HERE for more information.
WEBSITE TRANSLATIONS
The top right corner of the website has the Google translation tool for website text. To translate documents, highlight the text, right click, and select translation.