Filing: If you disagree with the determination of conditional eligibility or denial of eligibility, you may file an appeal in within 60 calendar days of the date of the denial stated on the letter of denial. You are encouraged to use the Clallam Connect ADA Eligibility Determination Appeal Request Form as it may include any additional information supporting your eligibility for paratransit services, but this is not required.
Submittal: The
Clallam Connect ADA Eligibility Determination Appeal Request Form and any supporting information must be submitted to the
Clallam Transit Operations Manager.
Hearing: Upon receipt, the
Clallam Connect ADA Eligibility Determination Appeal Request Form will be date stamped and an appeals hearing will be scheduled within a reasonable timeframe.
Deadline to File: If an appeal is not submitted within
60 calendar days , no hearing will be held, and you will have missed the opportunity to appeal.
Appeals Committee: The Clallam Transit Appeals Committee will consist of the Clallam Transit Operations Manager, Administrative Services Manager, and the General Manager. All information will be treated as confidential by the Appeals Committee.
Notice and Attendance: You and/or representative will be notified of the hearing date, time, and location. You may be accompanied by one representative and/or attendant. You and your representative need not be present at the hearing.
Appeal Hearing: On the day of the hearing:
• Staff will introduce you to the appeals committee and reviews the determination of eligibility for
Clallam Connect services.
• You and staff each have equal time (10 minutes) to present information specific to eligibility before the
appeals committee.
• Appeals Committee members may ask questions after presentation by staff and appellant at their
discretion.
• Appeals Committee members discuss your case and information presented after you and staff are
excused. Appeals Committee members shall deliberate, as necessary.
Decision: The Appeals Committee’s decision is communicated in writing within 30 calendar days of the appeals hearing. If the decision is not made by the 31st calendar day, you may use paratransit services until a decision is made
Visit us:
830 West Lauridsen Boulevard
Port Angeles, Washington 98363
Call us:
360-452-4511
800-858-3747 Toll free
888-417-5445 TTY
TITLE VI NOTICE
It is the policy of Clallam Transit System to assure that no person shall, on the grounds of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, be excluded from participation in, be denied the benefits of, or otherwise be discriminated against under any of its programs and activities. Clallam Transit grants all persons equal access to its transportation services and facilities.
Any person who believes their Title VI protections have been violated may file a complaint with the Clallam Transit Operations Manager, designated as the Title VI Officer, within 180 days of the alleged act of discrimination.
Click
HERE
for the complete text of Clallam Transit’s Title VI Program, which includes the procedure to file a complaint with the Title VI Officer.
ACCESSIBILITY
You may request a public accommodation to access Clallam Transit programs, services, facilities, and activities, as well as to request access to any content on our website or our printed materials in alternative formats. To make an accommodation request, please contact us at info@clallamtransit.com or 360-452-4511 or TTY 888-417-5445 and allow three business days to review and respond to your request.
PUBLIC COMMENT
The public and customers of CTS are a fundamental aspect of our business and as such, your feedback is crucial to the growth and development of the agency. CTS is open to hearing all comments, including complaints, suggestions, concerns, or commendations. Click HERE for more information.
WEBSITE TRANSLATIONS
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